Anatomy of a U-Verse Installation: The Gateway

FoxCitiesTV's picture
FoxCitiesTV
Green Bay
administrator

I thought I'd take a minute to post a picture of the back of the (I think, enourmous!) "residential gateway" device they install in your house when you get an AT&T U-Verse installation.  Perhaps those who haven't yet gone to U-Verse and are thinking of it might be interested in a little more of the "technical" background on what an installation entails.

The picture above is from the installation I've recently witnessed.  The "residential gateway" is manufactured by 2-Wire and the model number is 3800HGV-B.  It's about 10-12 inches high, an 1 1/2 inches wide and can sit sideways or upright.  It came with a little footie-type stand to sit it upright.  The installer connects it to the incoming phone wiring in your home (the green port with the white wire above).  It acts as your modem, router, wireless internet transmitter ("G" speed, with a supposedly high-powered transmitter -- range is quite good), network switch, and television gateway.

Here is a breakdown of the ports on it from top to bottom, as it does have many:

  • Phone Lines (Out - 2):  The VOIP phone ports.  I believe that when U-Verse Voice launches, these ports are for that.  My tech left them covered.
  • Phone Line In:  The port the technician uses to connect the gateway to your incoming phone line wiring.
  • Broadband Port: This is, from what I've read, a useless port.  It is essentially what a "WAN" port would be on any other router, which is where an external modem (ie. a cable modem) could be plugged in so the router can "route" the Internet signal.  While it can function this way by design, from what I've read AT&T disables this port/feature.  Let's just forget it's there.
  • Ethernet Switch (4 ports - 10/100):  These are four 10/100-speed network ports for wired connections to computers (and in some cases, TV receivers).  This is similar to the 4-port switch built-in to most modern routers.  As such, you can connect a port from the gateway's switch to another switch to expand wired connectivity.  For example, my technician installed an 8-port gigabit switch on the other side of the house for connections existing over there.
  • USB Port:  Not entirely sure what the USB port is for, and I can't seem to find much documentation on it.  I would imagine this would act as a USB port does on the back of a cable modem, enabling you to connect it directly to a computer without a network port.
  • Coaxial Cable Out:  This is where the technician will connect the gateway to the existing cable lines in your house if that's how they choose to wire your TV receivers.  The device uses "HPNA" technology.  Don't think of your TV receivers as "cable boxes" as you would naturally think of them.  They are more or less "Internet devices," that tune the IPTV streams U-Verse is built around.  Instead of using video signals transmitted through the coaxial lines, this essentially turns your coaxial cables into network cables, and they connect the TV receivers to the network at the gateway.
  • Reset Button: Self-explanatory.
  • Power Cable In: Self-explanatory.

There you have it.  The front of the device has activity lights for local network, USB-PC, Wireless, HomePNA, Phone 1 and Phone 2, as well as lights for Broadband and Service.  The IP address you surf to in order to change the configuration of the gateway (and all the wireless settings, etc) is http://192.168.1.254.  The configuration screens are fairly intuitive for those who have any experience setting up a wireless router in past.  On the side (or bottom, if you lay it flat), there is a sticker that gives you the default system password, the MAC address and the wireless network key.

I was tentative about the hardware AT&T would use for this thing but I have to say I'm pretty impressed with the 2-Wire gateway they've chosen.

Posted July 31, 2008 3:45pm in
SeanM402's picture
 #

Your descriptions are

Your descriptions are accurate but I would change these:

* Phone Lines (Out - 2): Theses are indeed for VOIP, they essentially disconnect the wire coming into your home and then back feed your phone lines in your house from the bottom of the two ports
* Broadband Port: This port is actually used for the Fiber to the Premise installations. They use this port instead of the green one for that type of installation. There is an ethernet connection in the Optical Network Terminal which the gateway connects to.
* USB Port: This is used to connect a computer that doesn't have any ethernet ports. There is a CD that comes with the Gateway to install the drivers on the computer to make it work. I don't think it is ever really used.

 
Anonymous's picture
 #

Forget all the techie stuff,

Forget all the techie stuff, for mine they drilled a hole in the wall, put a cover plate on the wall inside with a Broadband connection and a telephone connection, then from the Telephone box outside they ran a CAT5 wire to the back of the plate on the inside wall. Then they put a telephone cable from the inside plate to the back of the Gateway labeled Phone-in. Then they put a Ethernet/Broadband(CAT5) cable from the wall plate to the Broadband connection on the Gateway. After that they put a CAT5 cable for each TV into the Ethernet Switch connections on the back of the Gateway to each TV. Plugged in the power cord. That was it. the computer runs from wireless.

 
urbanmarklar 's picture
 #

Yeah the red port is used for

Yeah the red port is used for more modern coax cable telephone lines that have been installed in particular areas around the U.S. Others have to use the green port, which is known as (POTS)Plain Old television Service; this is pretty much self explained. At&t has installed the coax cables in many areas..but it is very expensive and resourceful to accomplish. This is why many people may run into problems with Customer service support; when the (POTS) lines are down, they are not responsible for fixing the problem; even if the att products are totally shutdown...Coax cable support is att provided...which allows for technician aid at probably no cost at all.

The USB port is used for the technicians; to check and see if the gateway is capable of functioning properly or as expected. Tests and manual changes to the gateway's information, security, etc are mainly what this USB port is used for. There is no use for a USB port on a Modem....none at all for the member or customer.

 
SeanM402's picture
 #

I believe by "modern coax

I believe by "modern coax cable telephone lines" you are talking about fiber optic cables. The red port on the gateway labeled broadband is used when you are fortunately to have fiber to the house (FTTH) instead of fiber to the node (FTTN). This is very rare for Uverse because AT&T is only considering running FTTH in brand new subdivisions that are currently being developed. The green port is used for the vast majority of customers who would be service via FTTN.

As for the customer service part I am not sure what you are getting at. Customer service wouldn't have the ability to fix problems besides getting lucky with a power restart. They can diagnose problems remotely just like the field techs can because of the service being internet based. This wouldn't really make any different if you had FTTH or FTTN. As for cost if it is an outside problem you shouldn't have an costs past on to you but depending on what the problem is inside you may be charged a fee (example: wiring). AT&T pitches you a service plan for a monthly fee last I checked.

The USB port on the gateway is actually used for connecting to a computer without enthernet or wireless cards. I don't know of anyone who does this. Again, as for diagnostics and changing settings that would be done through the techs laptop or with a meter. To change settings you would do it the same way you would with a wireless router.

 
Anonymous's picture
 #

I have another change to

I have another change to add:

* HPNA port is actually the incoming feed, not outgoing.

fiber goes to a nearby telephone pole, then a wire from pole to a splitter at your house. the splitter sends telephone service to your existing phone wiring. the rest of the feed goes to the gateway.

the gateway feeds the house via CAT5. you can either go all cat5 (wireless available for the computers) or the TV's can be fed through existing coax wiring (they have converters to go from the cat5 to coax). they recommend you stick with cat5 for everything, if possible.

I've had 6 technicians come to the house for various issues, so I'm fairly familiar with the equipment.

 
Anonymous's picture
 #

Actually the HPNA (coax

Actually the HPNA (coax connection) is both an in and an out. Typically it is used as an out to back feed the existing coax in the house. It could be used with a diplexer to provide the Uverse signal to the RG and also back feed the rest of the coax in the house at the same time. Or it can be used with a single coax cable to feed the Uverse signal to the RG and everything else would then be feed from cat5/ethernet.

Plus if you want to be more actuate: fiber optic cable is ran to a VRAD cabinet which is near or next to a cabinet called a cross box which has all of the phone lines for you immediate neighborhood in it. That is were the tech would make some connections to get the Uverse signal onto your phone line to your house. (note - if you had fiber to the premise available to you, the fiber would run directly to your house and there would be a Optical Network Terminal on the house which converts the light signal to a electronic signal. The tech would then have to use cat5/ethernet wire to feed you RG with the Uverse signal not matter what) At your house the tech could either install a VDSL Splitter (HSIA Splitter) in the NID (house box) which means the RG would be feed from some type of phone wire or they could install a Balun which means the RG would be feed from coax which may involve the use of a diplexer depending on the situation. From there the set top boxes at each TV are feed from either coax or cat5 cable. They could also be feed from other types of phone cables but it is unlikely they would do that because it is more unreliable and more difficult to do. As a side note, if you set top box is being feed by coax you can actually plug a computer or laptop in to the ethernet connection on the box and get internet from it but I don't think AT&T wants it done like that.

 
Anonymous's picture
 #

Can I use a ethernet

Can I use a ethernet splitter to split the ethernet connection from the main DVR receiver to another tv (DVR) to avoid the $5.00 monthly rental fee. I have another DVR I purchased on ebay.

 
FoxCitiesTV's picture
 #

I'm guessing you can connect

I'm guessing you can connect it via ethernet, either to the gateway or using an ethernet switch.

Your problem, however, is going to be using another DVR on your account. U-Verse accounts are limited to one per household, which is (in my opinion) a HUGE drawback to U-Verse. Even if you plugged it in, they may not authorize it for use, and even if they did, I'm doubting you'd be able to use its DVR functionality.

The reason you can only have one DVR per household is that AT&T is limited to how many streams of simultaneous live TV they can get into your house over a phone line. Currently that's 4 SD or 2 HD. Having another DVR would be pretty much pointless. Even if you did have it and somehow could get it to work, if one DVR is recording 2 HD shows, or someone in the house is watching TV at the time, you'd either bump out another recording/viewing, or it wouldn't record in the first place.

You can't think of U-Verse as cable. U-Verse is Internet-based video, and when they use such a narrow pipe into your house, you're vastly limited on what you can do with it. With cable, you can have as many DVRs in your house as you want, whether you lease from the cable company or get a third-party one like TiVo, because of the nature of how cable service is delivered to the home. You can plug ten analog TVs, plus however many digital boxes or TVs you have, and they'll all get service at the same time.

This is all assuming that the DVR you purchased on eBay is a U-Verse DVR, which I'd highly doubt. If it's anything else, it's not going to work. TiVos and other DVRs don't work with U-Verse because the U-Verse receiver "tunes" the channels, and TiVos are primarily cable devices (though some work with satellite, but need a satellite box to interface through). If it is a third-party DVR, you would have to lease a receiver from AT&T to go between their service and your DVR to do the channel-tuning.

Sorry if the answer is kind of quick and dirty, but that's more or less the gist of it.

 
Anonymous's picture
 #

yes, only one dvr can be

yes, only one dvr can be used...but it records 4 programs at once and you can play them back on any receiver in the house at any time and simultaneously - hence you don't need multiple (and more expensive) dvrs.

 
FoxCitiesTV's picture
 #

I still like the idea of

I still like the idea of being able to record four shows (in HD or not) at a time and still watching live TV on other TVs in the house. Not being able to watch live TV anywhere in the house if I'm recording two HD shows is a dealbreaker for me. Also like being able to plug in as many TVs as I want without having to pay $7/mo each extra. We currently have two HD DVRs in the house and three or four other TVs in other rooms that we use occasionally. I can live without whole-house DVR if I save $35/mo not having to lease extra receivers.

I actually have my HD DVR wired out via coax to a second TV with a wireless IR extender to watch my DVR recordings in my office.

 
Anonymous's picture
 #

No you cannot. U-Verse is not

No you cannot. U-Verse is not a cable signal like TimeWarner or Cox etc. U-Verse is IPTV so you absolutely have to have a box at each TV, nothing else will be able to decode it, not a cabel tuner in a PC or a cable ready television. And it is not $5.00 a month for the boxes it is $7.00 :(

 
Frustrated Uverse's picture
 #

Very good information posted

Very good information posted here. I'm still a little confused and trying to get answers to installation questions. Response U-verse support has been very troubling. Currently using DirectTV with multiple TVs after being sold on the system by a AT&T rep that failed to imform me that AT&T was in the process of installing U-verse in my neighborhood within the next two months. Oh well that's an entirely differnet issue all together and I don't want to get off on a tangent here. I have Uverse scheduled to be installed but sales rep was unable to fully explain installation specifics as to where equipment should best be isntalled and how each device is supplied, etc. I attempted to get the information from U-verse support explaining that i wanted to know and understand before installation where the equipment would be installed and how it would connect to my existing coax system. I currently have two phone lines and a wireless network on my AT&T phone/DSL service. Knowing in advance how the new system would connect to and provide the same phone and internet connection and incorporate this with TV service would make the installation much smoother and faster if I could relocate or make accessible rough-in work for new instalation where needed. Any suggestion on where I might find additonal information with diagrams of a typical layout of U-verse with multiple TV's. Thanks

 
ILike2MoveItMoveIt's picture
 #

I just signed up for U-Verse

I just signed up for U-Verse and I agree with the comments that the sales reps can go just a layer or 2 deep on the infrastructure. I live in an old, established neighborhood and have seen the AT&T trucks cruising around for 2-4 months... I believe they were simply testing existing lines for UV delivery via FTTN, not running FTTH since I see no new cables on the poles.

As for the single DVR, I don't have a strong opinion, other than wanting more than a measly 160GB storage capacity. We have several DVRs including TiVo and what I've found is that they are recording the same content... and if they are not, we often wish they were... therefore why would we need more than one provided all the sets are networked? Net-net is there must be a way to upgrade that drive. Current TiVo has 250GB... heck my son's PS3 has 500GB on it. If I could, I'd put a TB+ in the DVR. Any insight on that, folks?

Integrating Roku-like capability in the DVR would be a market maker for AT&T if they could see past their own on-demand content, IMHO.

 
SeanM402's picture
 #

Those trucks could be doing

Those trucks could be doing anything form verifying sync and testing for errors in advance of installs, doing actual installs, constriction, techs removing bridge taps in the phone lines or correcting other issues that would affect the Uverse service. It all depend on where you see them working.

 
pl6400's picture
 #

I just bought an under

I just bought an under cabinet TV for my kitchen. It allows for a cable connection not ethernet. Can I splice a U Verse cable between a box and another TV and run the second line to the back of the new TV. I understand that you would have to start the show at the box and run to the kitchen TV to watch, but can it be done? I really don't want to pay a tech $55 to come and look and not be able to do it nor pay for a new box.
Let me know.

 
FoxCitiesTV's picture
 #

I do something similar with

I do something similar with my Time Warner HD DVR. I have it connected via HDMI to my living room TV, and ran a coaxial cable from the RF out on the DVR to a TV in another room. I then use a Terk Leapfrog wireless remote extender to send remote control signals back to the DVR so I don't have to keep running back and forth to control it. Haven't done the same with a U-Verse box, but it sounds theoretically possible.

 
Anonymous's picture
 #

Thanks....for The comments

Thanks....for The comments and clarification here! I have a home that is fully ready and waiting on UVerse! All I needed to know now is do we have Fiber Optic Lines running to my home? Do you (or anyone else) know of a easy way of knowing or testing this?

Talking to Customer Sales Server Reps via phone or accessing their site is a waste of time! By the way, I'm not in your part of the Country but in the DFW, Tx (Texas) area where they were suppose to start!

 
FoxCitiesTV's picture
 #

Chances are, you probably

Chances are, you probably won't have fiber optic running to your home unless your home is brand new. In existing neighborhoods, they will run fiber to a "node" (or big ugly metal box) in your neighborhood, then use your existing old phone line from that into your home. U-Verse is not the same as Verizon's FIOS in that regard. Verizon does put fiber into the home, but AT&T most likely will not. If they come into your home and start bridging into your existing phone line, it's not fiber. If they run a totally new line from the pole to your house, then maybe.

 
SeanM402's picture
 #

Like Mark said odds are 99.9%

Like Mark said odds are 99.9% that you will not have fiber optic up to your home. If Uverse is available to you, you could expect that you are around 3000' or less from the VRAD (Node) which is what the fiber runs to. As of right now the only good odds of you having fiber run to your home is if you happen to move to a brand new subdivision that is currently in development. And even then AT&T would have to decide to make the subdivision a fiber optic neighborhood. As for Identifying if you have fiber to your home or not the only way you are going to be able to tell is if look at the cable running to your house an read the labeling. It would say something on the order of "Optical" or "Fiber Optic".

 
jonhayden's picture
 #

Both Mark and Sean are

Both Mark and Sean are correct. Most of the U-verse deployment is FTTN (fiber to the node) not FTTP (fiber to the premesis), unless you are in a fiber-based new subdivision.

 
Anonymous's picture
 #

We are a New Subdivision

We are a New Subdivision built in 2004 while all of this mess was underway! I've Identified a VRAD within a reasonable Location 2-3 Miles....Hum Going into to the ATT Office and maybe speaking with someone directly would that Help? The Online Checking offered via ATT and calling talking with a CS Rep not much help!

I had Elite DSL download for a while...but I WANT UVERSE so I know I have the Bandwidth inside the home! Any Ideas on how this can be verified by a Home Owner! We have no Telephone Poles per say! All of are lines are under ground! Home are being built by the Day (New Subdivisions popping up)! I want my spot on the GRID before it is too late!

 
SeanM402's picture
 #

2-3 miles is going to be out

2-3 miles is going to be out of range for Uverse right now. Even at one mile you would likely be out of range or pushing the bitter edge. You have to remember that just because you live in a newer subdivision it doesn't mean Uverse is going to be there. Ultimately it is up to AT&T to decide what areas to build Uverse out to. Also you need to remember that Uverse is only a few years old and it is going to take time to build out the infrastructure to expand. I would also say you are not going to find AT&T expanding the Uverse coverage area much considering the poor financial state our country is in right now. They are likely going to focus on beefing up their customer base in already active areas so they can make back the money they invested.

Going to an AT&T office is not likely going to accomplish much in your case. I would say if you knew other neighbors on your street had Uverse or were able to get Uverse I would go because in that case there may be an error in AT&T's system which happens from time to time.

The non-Uverse branded DSL service offered by AT&T is not the same DSL that Uverse works on. The DSL service you had was likely ADSL. Uverse uses VDSL to provide it's services. Also Uverse runs almost entirely on it's own separate network infrastructure ("grid") with typically less than 3000' of the service running on your existing phone lines to your house.

You don't have to worry about getting a "spot on the grid" before it is to late because they are either going to make Uverse available to your house or not. There is no limit on the number of customers.

 
Anonymous's picture
 #

2-3 Miles is not out of

2-3 Miles is not out of range....that's the hipe ATT is giving! I know of homes that are that distance from the VRAD and have Uverse!

 
SeanM402's picture
 #

So you are telling me that

So you are telling me that there are homes that are 10560-15840 feet from the VRAD and have Uverse? I was a Uverse Tech and right now the maximum effective range of VDSL for Uverse is around 4,000 feet with 26 AWG wire. With 24 AWG wire you can push that out to 5,000 feet. This is why most homes are within 3,000 feet of the VRAD. You need at least 20-25 Mbps downstream to support 2 HD channels and triple play. Once you cross the 3,500 feet mark you are at 20 Mbps downstream. With pair bonding this will all change but as far as I am aware this is not available yet.

 
Anonymous's picture
 #

AT&T is not saying they can

AT&T is not saying they can push their signal 2-3 miles, you are crazy. The limit for decent service is about 2500ft which isn't even half a mile.

 
jonhayden's picture
 #

Couldn't have said it any

Couldn't have said it any better.

 
SeanM402's picture
 #

It can be done with a Uverse

It can be done with a Uverse set-top box also. I wouldn't split the coax between the two TVs. No sense in creating extra signal loss. Do what Mark did and use the coax for the kitchen TV and one of the other video outputs for the other TV.

 
Anonymous's picture
 #

I want to get High speed

I want to get High speed internet only. But do I really need this gateway to get Uverse? I don't want wireless G, but N

 
FoxCitiesTV's picture
 #

Pretty sure you would need

Pretty sure you would need this gateway. It acts as your modem. I have set up routers behind the gateway acting as repeaters though.

 
jonhayden's picture
 #

Yes. You would need the

Yes. You would need the residential gateway, which is G. You could put an N router behind the RG.

 
Attila's picture
 #

Maybe not this but you need a

Maybe not this but you need a gateway to translate from broadband into ethernet. I am not sure if Broadband is direct Ethernet protocol. Wireless G or N is just a setting in the gateway's wireless setup.

 
SeanM402's picture
 #

By broadband are you

By broadband are you referring to the VDSL signal that is sent to your home? If you are referring to the red broadband port on the Gateway that is actually used for the Fiber to the Premise installations. They use this port instead of the green port for that type of installation. There is an ethernet connection in the Optical Network Terminal (replaces the Network Interface Device used for copper phone lines) on the side of your house.

As far as I am aware there is no setting in the gateway that will allow you to change from G to N. I would think this would require at least a hardware upgrade in the Gateway.

 
Marty Hill's picture
 #

I have Uverse internet only.

I have Uverse internet only. Do I need any new equipment to set up a Roku unit for one television set? Or will the Uverse Residential Gateway provide a wireless connection? I use Cox Cable for television service. Thanks

 
SeanM402's picture
 #

Based on what I saw in the

Based on what I saw in the help section of Roku's website you should be able to connect the Roku unit using wireless and the Uverse gateway without any new or extra equipment.

 
Todd's picture
 #

This may not apply, but the

This may not apply, but the actual converter, or DVR that is used to connect to your television, it is getting the TV signal from the "residential gateway" right. On my U-verse DVR there is a LAN port. Since the DVR/converter is getting it's signal from the 2wire router, can that LAN port be used to connect to a blu-ray player as a bridge for a blu-ray player that has BD Live capability. Because, couldn't you hard wire a Cat5 outlet from the wall behind your television, to the wall by your computer to make a hard line connection, to the Blu-ray player, would the U-verse DVR work that way, or am I totally wrong in my thinking, do you need and actual bridge, ie Dlink,etc. Not a direct gateway question I know, but thought you would know.

 
FoxCitiesTV's picture
 #

I think I understand what

I think I understand what you're asking, and from what I've been told, you can connect a computer (and I would guess a Blu-ray player) to a U-Verse receiver via the LAN port.

I'm not sure what you mean by the second part of your question though. You want to connect the LAN from your DVR to a wall jack that goes to a wall jack at your computer, connecting the wall jack to the computer? If you were going that route, would it not be an option to just run CAT5 to the computer's wall jack directly from the U-Verse gateway?

 
SeanM402's picture
 #

I know if your Uverse

I know if your Uverse receiver is feed by coax you can connect a computer to the ethernet port to receive your internet connection. This method is not necessarily supported by AT&T but it works. I would imagine it would work with any other device that would use an ethernet connection to access the internet. If your Uverse receiver is feed by cat5 you could just use an ethernet switch to split the feed.

 
Anonymous's picture
 #

My apartment doesn't have

My apartment doesn't have cat5 so my uverse STB is getting its signal from the router via coax. I can plus my laptop (for netflix and youtube streaming) into the ethernet port on the STB and it gets great internet. The only problem is the video and sound that the uverse box record or displays is often garbled and unwatchable (It doesn't matter if the laptop is accessing data or not, just having something plugged in will cause this issue.) If you don't mind unplugging the cat5 when not using the blue-ray internet functionality it wouldn't cause an issue. Just remember if you have the blue-ray player plugged in when the UVERSE box is gonna record something the recording will be useless (assuming the blue-ray player is plugged into the DVR box and not one of the normal STB.)

I think the issue is the boxes dont have a ton of memory. Just watching an HD channel will utilize ~80% of the memory. I wish this would work, the 2.4 GHz range is really crowded with most of my neighbors also having Uverse.

 
Anonymous's picture
 #

Anyone know if you still need

Anyone know if you still need to have legacy home phone line service too? I want to switch over to the U-VERSE voice service (with TV and Internet) and completely get rid of the local service, also provided by at&t. Thanks...

 
jonhayden's picture
 #

U-verse has never required a

U-verse has never required a voice line for service.

 
Josh's picture
 #

Lets Clear this up a lil'

Lets Clear this up a lil' bit, shall we?

Voip lines 1&2 are out of one same port which is labeled "phone 1&2"
The one on top you see is labeled "Aux" which the technician can do whatever they want if they have to get creative, they can send "hpna over twisted pair" on that "aux" output.

As far as the "phone 1&2":
Inner pair = line 1
Outter pair = line 2

The "phone line" input does not have to be used. The technician may use the "HPNA Coax I/O port" (the coax line seen in picture) as the incoming feed by installing a Diplexer outside/attic/basement of premise.

***RED BROADBAND PORT***
Do not use this port by any means if you have a Fiber to the Node setup (FTTN). This port is used for a 2-pair ethernet connection from a Fiber to the premise (FTTP) setup, which you will know you have if your phone utility demarcation point is not labeled as a "NID" but instead called a "ONT". If this was used by a FTTN setup to a device, it may possibly work automatically as part of your ethernet outputs, but not necessarily recommended, this is more than likely going to cause your Residential Gateway (RG) to fail and need replacement later on in the future.

***Ethernet ports***
These are not considered as a switch!
On a switch you can plug a ethernet cable in and be able to get internet out of another port. These ports are OUTPUT ONLY!!! If you were to plug in a patch cord from ethernet port #1 and plug in the other end of that patch cord into ethernet port #2, all your services will likely crash (TV,Phone "if voip", and internet) and you will see your broadband activity green light eventually turn into that nice blinking red light meaning, "i cant find any signal right now", So be aware you are using these ports properly.

**COAX (HPNA)***
This is a I/O port. If the technician decides to have your main feed as coax rather than phone he/she will install a "diplexer" somewhere in the home so your HPNA port is both a input and output (feeds signal, and also backfeeds video to diplexer, to splitter, etc.). If technician uses your main feed as a phone line, then this is strictly an output, and judging by that photo above, those are not the compression fittings used by at&t so im sure whomever takes liability of that photo has lil' problems with pixelating and freezing.

Reset Button -
Pretty self explanatory. One thing you must be prepared for with this button is that you have to hold it in for about 60 sec. (sometimes have to do it a couple times for it to work because its not very sensative). What this will do is only essentially reset it, but what is nice is that it doesnt change your dns settings for the Gateway. Although, it takes longer than usual to boot and sync after a reset.

Power = Power
If you dont know what power is, im suprised you have tv's

Now that we have that a little bit more cleared up, I hope everyone has more of an understanding of how the Residential Gateway works!

Sincerely,

Joshua
Technician

 
Anonymous's picture
 #

You sure your not an att

You sure your not an att technician mr. Joshua?
Seems you know "too much" about this product.
:)

 
SeanM402's picture
 #

I would agree, I don't

I would agree, I don't necessarily agree with everything he said.

 
HS's picture
 #

Hi, I don't know much about

Hi,

I don't know much about internet but I need help! I have the u-verse box using the green wire from outside, internet speed is great, tv service is awesome, everthing work as expected...

Issue, All four ethernet ports are being used, 3 of them connect to 10/100 switches, 1st one is shared for a u-verse box, a Asus Oplayer box which is 10/100 also and then I also have a Bluray player with internet. The second port goes to my bedroom it also has a 10/100 switch which has another u-verse box, another Asus Oplay and another bluray player. The third switch connects 3 computers and the U-verse DVR. The last port on the the Uverse router has a Windows Home server which houses all my movies and TV shows...

The issue I'm having is very slow speeds streaming to my Asus Oplay boxes, it seems the Uverse router cannot keep up with my other switches and the IPTV! Most of my movies are 10 to 12 gbs but that should not be an issue... most of them seem to play ok but I do get some slow response at times..

What can I do?? a 10/100 network should be fast right?

Should I upgrade everything to gigabit ethernet??

help!

HS

 
jonhayden's picture
 #

Did you check the cables?

Did you check the cables?

 
SeanM402's picture
 #

What type of wiring are you

What type of wiring are you using? Cat5, 5e, 6?

If you think the router in the Uverse Gateway is slowing the network down you could try taking one of your switches and putting it in place of the router. Check to see if your network performance improves between your server and the TVs. Also then connect that switch the Uverse Gateway and see if the Uverse TV service improves.

Switches are supposed to be very efficient but maybe having multiple switches is slowing down your network.

 
Anonymous's picture
 #

Dude, First of all how do you

Dude, First of all how do you plan on upgrading to gigabit, have you looked at the cost of that? I doubt it or you probably wouldn't be sugesting it with all that equipment, but hey maybe you can afford it so -> Second, if you truly think the AT&T router can't keep up with your CURRENT equipment (which you are proably correct about - it is way under powered in several ways) why do you think upgrading your equipment even more would help?

 
SeanM402's picture
 #

I am pretty sure they don't

I am pretty sure they don't need enterprise equipment or a 48 port switch so the cost wouldn't be all that unreasonable. Personally I don't think the speed of their equipment it likely the issue. I think it is probably the fact that they are using several switches at different points on the network. Ideally all cable, internet, and phone wiring should come to one central point. You can run more than one cable to the same outlet. Then you would hook up only what you are using.

By disconnecting and bypassing individual pieces of equipment from the network you can try to eliminate the source of the problem. Also by suggesting cat6 cable it doesn't mean they have to upgrade to gagabit equipment. Cat6 is designed to deal with crosstalk and other interference better than Cat5 or Cat5e and it would also ensure that their network is more "future proof" for a longer period of time.

Personally I think they should call tech support and see if there isn't an issue somewhere. Because Uverse is an IP based system tech support and Uverse techs can remotely view performance stats from several points on the entire system anywhere from TV to gateway to VRAD.

 
Adam J Rudy's picture
 #

First, let me say this site

First, let me say this site has been great, and has provided me with a wealth of information.

My question is as follows: I currently have NO cable TV - I am just getting over-the-air digital channels through a converter box because my apartment does NOT have Coax cables run to it. I currently have ATT DSL service through the phone line. U-Verse is available in my apartment building, but I am curious if they can connect the TV boxes through the existing phone jacks in the apartment, or I will they will need to run a Cat5 cable between the modem they provide and both my TVs.

I called customer service and they said it was no problem - but i'd rather find out for certain before taking a day off of work to have them come out to do the install.

Any information would be great.

thanks!
--Adam

 
FoxCitiesTV's picture
 #

Chances are they'll have to

Chances are they'll have to run Cat5 cables between the gateway and TVs.

Also, keep in mind that just because they list you as eligible for U-Verse in an apartment building, it doesn't mean it'll actually work. I lived in an apartment building a while ago that was eligible, and they were even setting up tents in the neighborhood selling it to the apartments. I had my installation date, only to find that the phone wiring in my building was antiquated and wouldn't support the U-Verse service. The signal coming into the basement was adequate, but the old wiring in the walls between the basement and the apartment was too poor to use.

I hope it works out for you though!

 

To comment on this story, please log in.  If you don't have an account, sign up for one.  It's free!

Recent Comments

TVfan1987: Time Warner Cable changed it's name to Spectrum Cable following the Charter merger.
on Time Warner subscribers to go to Charter, not...
Sunday, September 3 @ 6:07 pm
TVfan1987: WBAY is now owned by Gray Television.
on WBAY parent Young Broadcasting to merge with...
Sunday, September 3 @ 5:31 pm

Poll

In light of Time Warner's new "modem lease fee" for Road Runner, will you buy your own modem?:

New Members

kelcal2k1's picture
kelcal2k1
Appleton
GEOPTION57's picture
GEOPTION57
KAUKAUNA
chipdalemc's picture
chipdalemc
Wittenberg, WI
unreal2k5's picture
unreal2k5
Appleton
UWFox Theatre's picture
UWFox Theatre
Menasha
rando77's picture
rando77
Fond du Lac
rebel241973's picture
rebel241973
portage
Meno's picture
Meno
Menominee, MI
TVfan1987's picture
TVfan1987
Green Bay, Wisconsin
rdhjr98's picture
rdhjr98
Neenah